Important Tips to regarding UNLV Residence Hall Room & Board charges related to COVID-19

As of: 03/18/2020

Before you leave the residence halls: Follow the check out procedures with UNLV Housing

As soon as possible:

  • Sign up for direct deposit in MyUNLV
  • Update your mailing address in MyUNLV, a forwarding address request with the Post Office is not allowable

Frequently Asked Questions Regarding Room & Board Charges related to COVID-19 situation in March 2020.

  • Will students be refunded?
    • Room and board charges will be reduced on a prorated basis and a credit will be applied to the student’s account
    • If there is no balance due, students will receive a refund.
    • If there is a balance due, the credit from prorated room and board will pay down the balance.  If a credit remains after the balance is paid, students will receive a refund of the remaining available credit.
  • What if a student is on a payment plan?
    • Payment plan installments will be automatically adjusted.
    • Check MyUNLV to view the updated payment amount.
  • How and when will students get their refunds?
    • If original payments were made by credit card – refunds will go back to the original credit card. Refunds are processed each Wednesday following the completed process.
    • If original payments were made by cash or check – direct deposits can be processed daily, and paper checks are typically issued on Thursdays.
    • Note there may be a delay during this unique situation, but we are committed to processing as quickly as possible.
  • What if scholarships paid for my charges?
    • The source of the funding does not matter.  The refund process remains the same.
  • Who do I contact for more information or if my question isn’t listed here?
    • Contact UNLV Housing at 702-895-3489 or housing@unlv.edu

What if my student has a Commuter Meal Plan?
Refunds will be provided on a pro-rated daily basis (note, if there is excessive use, the remaining balance will be refunded, rather than the pro-rated amount).
Contact Chable Bracken at Aramark (UNLV’s Dining Service Provider) at (702) 895-5689 or email bracken-chable@aramark.com.

What if my student has RebelCash remaining?
Rebel Cash does not expire. It may be used anytime, including next semester.

Food service for residence hall students:

The Dining Commons and the Dining Commons POD (grocery store items) remain open with hours updated on the website at unlv.campusdish.com. The Dining Commons is operated by Aramark, a large national corporation with many food resources and suppliers. The Dining Commons continues to receive regular food deliveries and has plenty of food in stock. 

Join the Conversation

2 Comments

    1. Western Undergraduate Exchange (WUE) update: “The short answer is no – we do not expect that students’ decisions to complete their spring semester online, from home, will have any effect on their WUE status this semester, particularly in light of the institution’s decision to move to online instruction. Please understand this answer provides guidance on only the WUE program at this time. The longer answer is that many of the aid programs students receive operate under UNLV’s purview, and other sources of funding require more planning before we can speak definitively about all the aid sources to our students. We will have more structured answers about the other financial aid programs very shortly. But for now, decisions to complete the semester online (but from home) should not impact their WUE status this semester.” I hope this puts your minds at ease! More detailed info will continue to be shared as I receive it!

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